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8920 - Wednesday

This entry brought to you by:
A freaky rusted gizmoI saw in the marshes of Washington DC.
DSCN5855


Dan should be getting his river rocks in the mail by the end of the week. (We'll ship the webcam and LoTR Risk by then, too.)

Enjoyed watching The Soup recap of 2007 with BHK over a late supper last night.. we were both pretty stuffed, and retired shortly after our meal. I'm impressed that they had so much fun, dopey stuff. Tonight's dinner at the Macaroni Grill was nice, save for the hornet sting I got on my finger, brushing it off of BHK.

Check out this link, which takes a specified address and gives you the walking score for that address. The score assess the number of and distance to common destinations (restaurants, theaters, etc.). Pretty nifty stuff! (my current house gets a rating of 38 out of 100, or "not very walkable"... I disagree! I can carry groceries , go get food and whatnot within a mile of home. My old place got a rating of 83 out of 100... much more available within hoofing-it distance.)

Received this in the mail Tuesday night, not too long after posting the day's entry. It's in regards to Sunday's entry, here.

My name is Josh S. Talley and I manage The Compleat Strategist in Falls Church, Va. Your journal entry was brought to my attention by my boss (one of the owners) after being brought to his attention by a Looney Labs representative. First off I would like to apologize to you and your friends for the lack of customer service you received (or didn't as the case may be). I would also like you to revisit us sometime soon if possible. Second please let me assure you that my employee's behavior is and always will be unacceptable to me. Third we can always try to order something if you don't see it on the shelf and are happy to do so. We have many days that are activity days, but I have always stressed that the customer is to take priority and that product knowledge is a good thing to all my employees. I am working on rectifying the situation you experienced with the one employee and am truly sorry about your visit. I think you will find that we are a nice little store if you visit again. Granted we are not as nice as some stores, but considering the lack of "gaming" space and floor space in general, I feel we've done well. Please come visit again and as an apology for your first impression of the new Strategist, I'd like to extend a discount on any purchases when we next meet. I work any day but Wednesdays and Sunday, but will most likely be working those days soon in addition, heh.

Sorry again and looking forward to another visit, hopefully,

-Josh S. Talley
Manager of The Compleat Strategist in Falls Church, Va.


My reply-

Thank you for your speedy response. I appreciate your concern and desire to make things right. (I hope you don't fire the sales guy on my account... hopefully he can be salvaged with a little customer service training.) We were pretty frustrated by the lack of salesmanship and pro-activity, given that we were actively curious and asked multiple questions about items on hand.

He wasn't obnoxiously rude, he just didn't attend to us and it felt like we were more an annoyance than a customer. I understand that a lot of your business likely comes from your events, but hopefully it wouldn't preclude sales to new arrivals.

I really liked the size of your stock, and would be happy to try again in the near future... we're still looking to pick up ice towers and treehouse (we're pretty big fans of the looney labs catalog and love to support local businesses) , as well as a few other games. A discount would be greatly appreciated!

May I reprint your letter in my livejournal? I think it would please a lot of the folks that read it to know that you are interested in running a quality establishment.

Again, many thanks for your courteous reply. I have many fond memories of the Strategist in Florida, and would really like to have another one so close by to get my gaming loot from.

His last answer -

Hello again Scott, please feel free to insert my letter into your livejournal entries. I read through the comments and would love to see more people come check us out and get a good experience from their visit. You are correct though, customers come first, no matter what. I have stressed this numerous times and some get it, some don't, but what can I do? I can lead a horse to water, but can't make it swim...heh. j/k Oh and I am pretty sure that we can order the Classic Deluxe Illuminati box set from SJ Games, just let us know. As for Brawl and any Cheapass Games we have to special order those, Cosmic Encounter was supposed to be reprinted, but I haven't seen it yet. Playing with Pyramids I would have to check on but would be happy to do so. Anyways, please come see us again anytime.



1 year ago - morning breaks doodle, sleepy, heat of the moment, training a tech, sailboat doodle, stop motion space invaders, voice pdf files, deaths

2 years ago - bro court, autostitch of an alley no longer there, graffiti pics, harry potter, zombie game, bards tale ends, mimiced, Reverse Polish Notation, top40

3 years ago - manatee trip pictures, Miami travel shots

4 years ago - Aol gives up on netscape, random poster form the past, I get fan mail from desert butterfly, reading list retreat

5 years ago - princess sultanas circle, hug meme, joy machine, angry corn ghosts burn police cars, hydrogen fuel cars, got tested for diabetes (none here!),baseball bat poll, Bush & Women's rights, spooky patent office logo

6 years ago - evil news, arriviste, clochard & myopic, gilligan's lessons,contraception myths, Leisa's 2 months pregnant, zeppelins, tuck in thoughts

7 years ago - xanadu, sleep study prep, name meaning Geotarget

Comments

( 18 comments — Leave a comment )
blackhellkat
Jul. 19th, 2007 02:49 pm (UTC)
The blue house got a walk score of 23 and mom and dad's a 63--I don't like the fact that it can't take crossing major roads or sidewalks available into account!
scottobear
Jul. 19th, 2007 03:59 pm (UTC)
blue house is pretty tricky... your mom is right near the grocer!

i love you!
blackhellkat
Jul. 19th, 2007 03:06 pm (UTC)
ALSO how could I not thank you again for being my hero. Things like taking a wasp sting for your girl are what make you an amazingly swoon-worthy husband.
scottobear
Jul. 19th, 2007 03:58 pm (UTC)
my pleasure, hon!
blackhellkat
Jul. 19th, 2007 04:13 pm (UTC)
No no it wasn't a pleasure--it hurt. But you didn't think about you getting hurt--you saw a wasp on me and you acted to protect me. I can't tell you how much something like that speaks for your character. xxxxoooooxxxxxxoooooo
(Anonymous)
Jul. 19th, 2007 04:42 pm (UTC)
Don't know why I'm speaking in code since this will be screened. :D
I was mowing the lawn--don't worry not full on staying out n the sun all day mowing---just spot mowing the high parts (since there is nothing to mow on the dry parts)--and guess who showed up? That "ol dog" "Spot".
Um yay? and OOFF-OUCH! and it would pick te LEAST opportune moment now wouldn't it?

-Your adoring wife.

PS Dad stopped by to fill the mower with gas and he came in to say HI---Newt came running to the door to see who it was but when dad tried to pet him he fussed--dad thought this was hilarious and chuckled at Newt which only made Newt madder--he ran from his litterbox perch, past PYe, swatting him and went to pout in the loft---wher I fund him and gave him some consoling kisses

PPS--U know whut? UR keyboard suxor---it skips letters BAD--we nee o get you a new one!
graypumpkin
Jul. 19th, 2007 03:22 pm (UTC)
Cool rusty obelisk-ish gizmo, looks something out of Myst.

Hmmm... That walking score thing dosen't seem to work for my address.

That's nice that the manager offered to make things right, also amazing that he found out about it, ah the wacky modern age we live in.

scottobear
Jul. 19th, 2007 03:58 pm (UTC)
I think it's a power line, but I like the urban ruin-ness about it. Did you enjoy playing myst?

that's odd.. maybe just try the city or zip for walking score?

pretty nifty how interconnected everything is -I wonder what other stuff they track to be safe?
graypumpkin
Jul. 19th, 2007 04:18 pm (UTC)
I only played Myst when it first came out, back then I wasn't into puzzles, Kat liked it though as she does like puzzles. Nowadays, probably via osmoses from Kat, I have gotten to enjoy puzzely things now and again.

Tried both city and zip, said they either don't have the address or the server's overloaded. I poke at it some more later.

Our thoughts they are tracking our thoughts! Where's my tinfoil hat?
scottobear
Jul. 19th, 2007 05:51 pm (UTC)
http://www.theregister.co.uk/2005/11/11/tinfoil_hats_as_government_plot/

Wearing a tinfoil hat to deflect government mind-control radio waves is even more foolish than most people think. According to several (apparent) students from MIT who tested several hat designs, there was "a 30 db amplification at 2.6 Ghz and a 20 db amplification at 1.2 Ghz, regardless of the position of the antenna on the cranium."

The students note that "the helmets amplify frequency bands that coincide with those allocated to the US government between 1.2 Ghz and 1.4 Ghz. According to the FCC, These bands are supposedly reserved for 'radio location' (ie, GPS), and other communications with satellites."

The researchers speculate that the government is behind the rumour that tinfoil hats protect people from invasive radio signals in order to encourage their use and therefore to enhance the effectiveness of their radio control program.

We're no experts, but the researchers did admit to using Reynolds brand aluminum foil, rather than the classic tin foil, and we wonder if this could have skewed the results. We wonder also if a tinfoil propeller beanie might scatter the signals more effectively than a plain hat, and offer this humble suggestion for the benefit of the paranoiac community until further testing is complete. ®
graypumpkin
Jul. 19th, 2007 06:10 pm (UTC)
NOOOOOOOOOOOOOOO!
blackhellkat
Jul. 19th, 2007 06:41 pm (UTC)
Try it on the cats instead---you will be able to tell what they are thinking!!!

http://www.stuffonmycat.com/index.php?itemid=4211
graypumpkin
Jul. 19th, 2007 08:15 pm (UTC)
Reynolds Wrap. Check.
Here kitty, kitty, kitty...
scottobear
Jul. 19th, 2007 08:41 pm (UTC)
don't do it... they'll mind control you!
keethrax
Jul. 20th, 2007 12:01 am (UTC)
It completely failed on my address when I used ZIP code. (I have no idea where it tried to put me, but it was a much larger urban area than my 1000 person town). It worked somewhat better with my real address, but it's concept of walking distance was a bit... generous, and it missed a lot of the small local stuff that actually *is* in walking distance.
(Deleted comment)
scottobear
Jul. 19th, 2007 03:53 pm (UTC)
funny how my lj got found before the yelp review!
blackhellkat
Jul. 19th, 2007 05:58 pm (UTC)
HEY! you bought me a beer! I hope we can go out too! xxxoooxxxooo Thank you dear. If I hadn't screwed up--youd have two cute little bears hugging on your profile--D'OH!
scottobear
Jul. 19th, 2007 06:03 pm (UTC)
;)

I'm glad you like your Guinness!

x0x0x0x
( 18 comments — Leave a comment )

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